TERMS of SERVICE

ABOUT US

Akami Amber is a wholesaler of handmade Baltic amber jewelry. We supply white-label beaded necklaces, bracelets, and anklets to retailers worldwide. Our website is for informational purposes only; no purchases can be made directly through the website.

Akami Amber
ul.Piastowska 60b/48
80-332, Gdańsk
POLAND
VIES: PL5841762389.

ELIGIBILITY to PURCHASE

Only legally registered businesses are eligible to place wholesale orders. For EU-based buyers, a valid VAT number is required, which may be subject to verification through relevant EU databases. Buyers are responsible for ensuring their VAT information is accurate and verifiable.

ORDERING & PRICING

All orders are processed via email or WhatsApp. We do not operate an e-commerce platform.

Prices (excluding VAT):

Amber only: €0.85/gram
Amber + Natural Stones: €0.85/gram
Amber and/or Amber + Natural Stones with 925 Silver Hooks: €1.15/gram

Orders over 1,000 pieces (per single order): discount €0.05/gram

MINIMUM ORDER QUANTITY (MOQ):

Standard MOQ: 250 pieces
First-time clients: 50 pieces (Amber only)

CUSTOM ORDERS:

All our jewelry is produced as custom orders based on client specifications. Clients can customize the color, finish, length, and clasp type. While our specialization is Baltic Amber, we can also accommodate requests for the incorporation of crystals and semi-precious gemstones on a case-by-case basis. Custom designs can also be replicated based on reference images.

TERMINATION

As we operate on a per-order basis without ongoing agreements, clients may place orders at their discretion. However, once production of a custom order has commenced, the order cannot be cancelled by the client. Adjustments to the order may be possible depending on the stage of production, and any modifications will be assessed on a case-by-case basis.

LEAD TIME:

Estimated production time is 4–6 weeks, depending on order size. Please note this is an estimate and may vary slightly due to production volume or material availability.

PAYMENT & SHIPPING

Payment is due via bank transfer upon order completion and prior to shipment. The buyer is responsible for all shipping costs. All shipments are made using reputable courier services with insurance coverage. For EU-based clients, SEPA transfers are recommended.

RETURNS & EXCHANGES

Due to the nature of handmade and custom-designed items, we do not accept returns or exchanges unless the product is faulty or significantly different from the agreed specifications. Claims must be submitted in writing via email: info@akamiamber.com within 5 days of receiving the goods. If an exchange is approved for faulty goods, Akami Amber will organize a courier to pick up the faulty items from the client's location for return and subsequent exchange.

WHITE LABELING

All products are unbranded. Clients are free to add their own logos, branding, and packaging. We do not offer branded or retail packaging.

PRODUCT VARIATIONS

Our jewelry is handmade using natural Baltic Amber. As a result, variations in shape, size, and color are natural and not considered defects. For example: grey amber may appear more white, red, or green depending on the batch. Milky amber can range from pale white to soft yellow tones. Green amber may contain more or fewer natural flecks, depending on the stone. These differences are part of what makes each piece unique.

Our products are well-loved by the vast majority of our wholesale clients. However, due to the handmade nature and natural variations of the amber, we cannot guarantee an exact design match to previous orders or reference images. If you have specific requirements or questions regarding design elements, please feel free to contact us before placing an order to discuss feasibility.

CUSTOMER CARE

It is important that our clients inform their customers about the natural properties of Amber and the need for proper care. Our Wear & Care page provides comprehensive instructions for end consumers. Please ensure this information is made available to your clientele to help them maintain the quality of their Baltic Amber beaded jewelry. Read more > Wear & Care

CERTIFICATES & DECLARATIONS

Certificate of Origin:
We do not include certificates by default for bulk orders. While it is possible to apply for official amber 'certificate of origin', we would like to clarify some important facts regarding certification for beaded jewelry.

To certify a beaded necklace or bracelet, every individual bead must be tested, and each certificate is issued for one specific piece. For reference, the cost of certification for a single necklace is approximately €35. If you are interested in certification and willing to cover the associated costs, we can assist in applying for a certificate for your specific piece or pieces.

Please note that copying a certificate and attaching it to non-tested items is strictly prohibited and considered illegal in the Amber industry.

Declaration:
Upon request, we can issue a declaration stating that our products are made in the European Union and have European origin.

INTELLECTUAL PROPERTY

All content on our website, including text, images, and designs, is the property of Akami Amber unless otherwise stated. You may not reproduce or use our content without prior written permission.

LIMITATION of LIABILITY

Akami Amber is not liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products, including but not limited to loss of profits, loss of business opportunities, or reputational damage. We strive to provide accurate product representations. However, we are not liable for slight variations in color or finish due to the natural materials used. We are not responsible for any indirect, incidental, or consequential damages resulting from your use of our website or products.

ENTIRE AGREEMENT

These Terms of Service constitute the entire agreement between Akami Amber and the buyer concerning the subject matter hereof and supersede all prior and contemporaneous communications and proposals, whether oral or written.

AMENDMENTS

Akami Amber reserves the right to modify or update these Terms of Service at any time without prior notice. The latest version of the Terms will be posted on our website. By continuing to place orders after any such changes, you agree to be bound by the revised Terms.

FORCE MAJEURE

We are not responsible for delays or failures in performance caused by events beyond our reasonable control, including but not limited to natural disasters, labor strikes, supply chain disruptions, or government restrictions.

SEVERABILITY
If any provision of these Terms of Service is held to be invalid, illegal, or unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable, and the remaining provisions of these Terms shall continue in full force and effect.

GOVERNING LAW & JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of the Republic of Poland. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of general jurisdiction in Gdańsk, Poland.

PRIVACY

We collect and use your personal data only for the purpose of processing and fulfilling your wholesale inquiries and orders. We do not share your data with third parties except as required to complete shipping or invoicing. This website also uses cookies to enhance user experience, perform marketing activities, and gather statistical information. For full details on our data handling and cookie practices, please refer to our Privacy Policy.

CONTACT

For questions regarding your order, collaboration with us, or legal matters, please contact us via email at info@akamiamber.com